Frequently Asked Questions

About Us & Watches

How do I know you are a legitimate business?

We are a legitimate business based in the Netherlands. We are registered with the Dutch Chamber of Commerce. We have been in the watch business since 2011 and have tens of thousands of satisfied customers.

Are you an official/authorised dealer?

Yes, we are authorised dealers of all our brands (unless otherwise noted), with access to certified service centers. Should any problems arise with your watch, it will be in good hands. This also means we get everything directly from the manufacturer and that there are no warranty issues.

Is it possible for me to view the watch before ordering?

This is possible as we have a showroom. However, as we are based in the Netherlands, this might be difficult for you, which is why we have added videos of all of our watches. If you have any requests for videos or pictures please do not hesitate to contact us. Furtermore if you want to visit us, contact us before you go by our address, as we keep our stock in a secure location.

Does 'in stock' mean you actually have the watch in stock?

Yes. We do not sell anything we do not have in stock ourselves, should anything be sold out, it will be clearly mentioned on the product page. In the rare case that there might be a situation where 2 people order a watch at the same time and it should be the last model we have in stock, you will be contacted as soon as possible so we can discuss the best solution.

Can you also order models that aren't listed on your site for me?

Please don't hesitate to contact us if you are interested in a watch that we currently don't have in our collection and we will do our best to arrange this model for you.

I have seen watch (..) for a lower price somewhere else! Serious Prices?

In today's global market there are several suppliers selling similar products. We try to offer low rates. That's why we have our Serious Price service. Should there be a competitor (official dealers within Europe) that offers a watch for a lower price under similar conditions, we will match their price! Just contact us with a link to their store. Our only conditions are: the price must include VAT (within the EU), shipping costs and the watch needs to come with a 2 year warranty and with all the accessories such as the box and manual.

What's the difference between mineral glass (convex) and sapphire crystal?

In general sapphire is considered to be superior. It's very difficult to scratch and it's a lot harder. The biggest downside of sapphire glass is that forceful impacts (for example dropping it on the floor) can cause the glass to shatter. Mineral glass won't shatter as easily as sapphire, but it does tend to be easier to scratch and chip. This doesn't mean that with normal use it will become covered in scratches, but an accident with a screwdriver will quite possibly leave a mark.

What are the different water resistance classes?
3 ATM (30M)– resistant to splashes and higher humidity levels. Although such a watch will not be subject to damage from hand washing or rain, it should not be submerged.
5 ATM (50M)– a good choice for water sports enthusiasts though NOT suitable for diving. You can swim with it, but you should remember that it is resistant only to relatively small and short-term immersion.
10 ATM (100M) – this is the designation for a watertight, fully submersible watch with which you can swim and dive at shallow depths.
20 ATM (200M)– the watch is suitable for diving with aqualung to the depth specified by the manufacturer. Most often these watches have a screw down crown.
30 ATM (300M), 50 ATM (500M) or 100 ATM (1000M)- for professional divers, including deep-sea divers. They feature special protection for buttons and sometimes offer helium escape valves. These are the highest classes of waterproofness available.

Shipping, Payment & Warranty

New VAT changes in the European Union from July 1st 2021

Starting July 1st new VAT changes have come into effect in the European Union. If you live in a country that is not part of the EU, this will not affect you and the VAT is still deducted during checkout. 

The European Union has made some changes with how VAT is handled with trade between countries. Prior to July 1st our local VAT (21% in the Netherlands) would be applied to every purchase within the European Union. Whether the order would be shipped to Germany, Belgium or Ireland, the price would be the same. 

Since July 1st we are however legally forced to charge your local VAT percentage. This percentage can differ per country and you can find a full list here. As a business we will pay your local VAT and this tax is submitted to your country's tax agency. 

How will you notice this? If your country's VAT percentage is 21% then you will not notice anything and you will pay the price as listed on our website. If your local VAT percentage is different then the price will change accordingly during checkout. The price excluding VAT will remain the same, but the added tax will change the total sum. 

Examples: 

Your local VAT % Price on our site  Price excluding VAT Price at checkout
21% €100 €82.64 €100
18% €100 €82.64 €97.52
19% €100 €82.64 €98.34
20% €100 €82.64 €99.17
22% €100 €82.64 €100.82
23% €100 €82.64 €101.65
25% €100 €82.64 €103.30
27% €100 €82.64 €104.95

You may have seen the same thing happening when you order from sites like Amazon and you will see it a lot more often in the European Union. We will not be earning a penny more on your order, but solely pay more (or less) taxes. 

We fully realise this is a confusing change. Please don't hesitate to contact us if we can assist you in any way or to help clarify. 

Do you ship internationally?

Yes! We ship watches all over the globe. We are based in the Netherlands, Europe, but we serve the world. Please note that the prices on our site include VAT. That means that within the EU you will not be charged any taxes/duties/fees at customs. If you are based outside of the EU the VAT will be deducted during checkout, which will work out to a price reduction of 17,36%. However we are not responsible for any taxes/fees/duties your country's customs may impose.

How much are the shipping costs?

All our watches are shipped out for free. The prices on our site include worldwide shipping by UPS (or PostNL within the Netherlands). The only exception is Cash on Delivery, which we offer to a limited amount of countries, which demands a €9 surcharge. We ship out our watches with a tracking code and insurance. We also offer Express/Priority shipping to certain countries at a €9 surcharge. The benefit of this is that your watch will reach you quicker. All orders placed and paid for before 15:00 (Amsterdam/Paris time) on a business day will be shipped out on the same day, regardless of which form of shipping you choose.

Are there any extra costs/taxes I should expect? 

We are based in the European Union and our prices include VAT. That means that within the EU you will not be charged any taxes/duties/fees at customs. If you are based outside of the EU the VAT will be deducted during checkout, which will work out to a price reduction of 17,36%. However we are not responsible for any taxes/fees/duties your country's customs may impose.

Is Cash on Delivery also a payment option?

We offer the Cash on Delivery payment method in certain countries. Currently CoD payment is available in most countries in the European Countries, such as Belgium, France, Germany, The Netherlands and Sweden (limited to 3000SEK). It is not available outside of the European Union and if you select this payment method outside of the EU, your order will automatically be cancelled. If you have any questions about this please don't hesitate to contact us prior to placing your order. With Cash on Delivery shipments you can pay in your local currency at the door in cash (the Euro amount is automatically converted - for example SEK in Sweden, BGN in Bulgaria and so on). Within the Netherlands we also use UPS for all CoD orders. We do have to charge a €9 surcharge because of the extra costs of CoD shipments.

When can I expect my watch?

We send out orders every business day. Orders placed and paid for before 15:00 (Amsterdam/Paris time) will be sent out on the same day. Within the Netherlands this means you will receive your watch the next day (aside from Sundays). Outside of the Netherlands packages can take slightly longer, please note the table below.  If you want a more precise estimate of the delivery date, please contact us. Express shipping may also be possible for you, at a surcharge, please contact us for more information.

Australia 3-5 business days
Austria 2-3 business days
Belgium 1-2 business days
Bulgaria 2-4 business days
Canada 2-4 business days
Croatia 2-4 business days
Denmark 2-3 business days
Estonia 2-4 business days
Finland 2-5 business days
France 2-3 business days
Germany 2-3 business days
Greece 3-5 business days
Hong Kong 2-5 business days
Hungary 2-5 business days
Ireland 2-4 business days
Italy 2-4 business days
Japan 3-5 business days
Malaysia 2-5 business days
Norway 2-4 business days
Poland 2-4 business days
Portugal 2-4 business days
Singapore 2-5 business days
Slovakia 3-5 business days
Slovenia 3-5 business days
Spain 2-4 business days
Sweden 2-4 business days
Switzerland 2-4 business days
Thailand 3-5 business days
The Netherlands 1 day
United Arab Emirates 3-5 business days
United Kingdom 2-3 business days
United States 2-5 business days
Please note this is an indication of the delivery times. Your watch may take longer due to delays with the courier or due to your location. We have all our watches in stock and do not do dropshipping. Should any issues arise from our side and we aren't able to send out the package within a reasonable period of time you will be offered the option of a full refund.

Will I get a tracking code?

Yes! Despite worldwide shipping being free, we only use the quality carrier UPS with tracking and insurance. You will always receive the tracking code. As soon as your order has been packaged, our webstore will provide you with all the necessary information to track your parcel. Please note that watch straps, Cape Cod polishing cloths and other accessories are sent out without a tracking code, through regular mail.

Which payment options do you offer?

Currently we offer the following payment options:
- PayPal
- Bancontact
- Bank transfers
- iDeal
- Mr.Cash
- SofortBanking
- Cash on Delivery (only to certain countries)
- Paying by card or cash at our showroom

What warranty will I get with my watch?
We're an authorised dealer of our brands. That means your watch will come with the brand's international warranty. As a business we offer a 2 year warranty on all of our watches. This may coincide with the manufacturer's warranty, but you will always be covered. Warranty is limited to mechanical parts and parts with a longer life expectancy. Parts that are exposed to wear and tear, or that expire, are not covered by our warranty. This concerns (but is not limited to): straps/bracelets, glass, battery and any damage caused by falling/dropping or other external influences. In case you have a problem with your watch please fill out our Service Form.
I've received the watch, but I don't like it. Can I send it back?
We offer an evaluation period of 28 days (after receiving the watch). We do stress that the watch needs to be in 'brand new' condition and that all labels, tags and protective foils still need to be in place (if applicable). If you want to return the watch, please contact us before doing so, so we can send you our return shipping form and return address. You can do so by filling in our Return Form. Also, when you do send the watch back it's important to save your proof of shipping (tracking code) until the package has been delivered. When you return a watch you will be responsible for the shipping costs back to us.
My watch has a problem.
We've got you covered! Please fill out our Service Form in case there is a problem with your watch. We can submit your watch for repair to the official service centers to ensure your watch is repaired properly and to the brand's standards. We are watch enthusiasts ourselves, so we understand that it's frustrating to have to be without your watch for an elongated period of time. This is why we do our best to keep you up to date on the repair process. We also have a certified watchmaker in-house so we are generally able to help you with watches that are outside of the warranty period (of course costs will apply outside of the warranty problem). If you want to return the watch, please contact us before doing so, so we can send you our return shipping form and return address. You can do so by filling in our Return Form. Also, when you do send the watch back it's important to save your proof of shipping (tracking code) until the package has been delivered. When you return a watch you will be responsible for the shipping costs back to us.