We are a legitimate business based in the Netherlands. We are registered with the Dutch Chamber of Commerce. We have been in the watch business since 2011 and have tens of thousands of satisfied customers.
Yes, we are authorised dealers of all our brands (unless otherwise noted), with access to certified service centers. Should any problems arise with your watch, it will be in good hands. This also means we get everything directly from the manufacturer and that there are no warranty issues.
This is possible as we have a showroom. However, as we are based in the Netherlands, this might be difficult for you, which is why we have added videos of all of our watches. If you have any requests for videos or pictures please do not hesitate to contact us. Furtermore if you want to visit us, contact us before you go by our address, as we keep our stock in a secure location.
Yes. We do not sell anything we do not have in stock ourselves, should anything be sold out, it will be clearly mentioned on the product page. In the rare case that there might be a situation where 2 people order a watch at the same time and it should be the last model we have in stock, you will be contacted as soon as possible so we can discuss the best solution.
Please don't hesitate to contact us if you are interested in a watch that we currently don't have in our collection and we will do our best to arrange this model for you.
In today's global market there are several suppliers selling similar products. We try to offer low rates. That's why we have our Serious Price service. Should there be a competitor (official dealers within Europe) that offers a watch for a lower price under similar conditions, we will match their price! Just contact us with a link to their store. Our only conditions are: the price must include VAT (within the EU), shipping costs and the watch needs to come with a 2 year warranty and with all the accessories such as the box and manual.
In general sapphire is considered to be superior. It's very difficult to scratch and it's a lot harder. The biggest downside of sapphire glass is that forceful impacts (for example dropping it on the floor) can cause the glass to shatter. Mineral glass won't shatter as easily as sapphire, but it does tend to be easier to scratch and chip. This doesn't mean that with normal use it will become covered in scratches, but an accident with a screwdriver will quite possibly leave a mark.
Starting July 1st new VAT changes have come into effect in the European Union. If you live in a country that is not part of the EU, this will not affect you and the VAT is still deducted during checkout.
The European Union has made some changes with how VAT is handled with trade between countries. Prior to July 1st our local VAT (21% in the Netherlands) would be applied to every purchase within the European Union. Whether the order would be shipped to Germany, Belgium or Ireland, the price would be the same.
Since July 1st we are however legally forced to charge your local VAT percentage. This percentage can differ per country and you can find a full list here. As a business we will pay your local VAT and this tax is submitted to your country's tax agency.
How will you notice this? If your country's VAT percentage is 21% then you will not notice anything and you will pay the price as listed on our website. If your local VAT percentage is different then the price will change accordingly during checkout. The price excluding VAT will remain the same, but the added tax will change the total sum.
|Your local VAT %||Price on our site||Price excluding VAT||Price at checkout|
You may have seen the same thing happening when you order from sites like Amazon and you will see it a lot more often in the European Union. We will not be earning a penny more on your order, but solely pay more (or less) taxes.
We fully realise this is a confusing change. Please don't hesitate to contact us if we can assist you in any way or to help clarify.
Yes! We ship watches all over the globe. We are based in the Netherlands, Europe, but we serve the world. Please note that the prices on our site include VAT. That means that within the EU you will not be charged any taxes/duties/fees at customs. If you are based outside of the EU the VAT will be deducted during checkout, which will work out to a price reduction of 17,36%. However we are not responsible for any taxes/fees/duties your country's customs may impose.
All our watches are shipped out for free. The prices on our site include worldwide shipping by UPS, FedEx or DHL (or PostNL within the Netherlands). The only exception is Cash on Delivery, which we offer to a limited amount of countries, which demands a €9 surcharge. We ship out our watches with a tracking code and insurance. We also offer Express/Priority shipping to certain countries at a €9 surcharge. The benefit of this is that your watch will reach you quicker. All orders placed and paid for before 15:00 (Amsterdam/Paris time) on a business day will be shipped out on the same day, regardless of which form of shipping you choose.
We are based in the European Union and our prices include VAT. That means that within the EU you will not be charged any taxes/duties/fees at customs. If you are based outside of the EU the VAT will be deducted during checkout, which will work out to a price reduction of 17,36%. However we are not responsible for any taxes/fees/duties your country's customs may impose.
We offer the Cash on Delivery payment method in certain countries. Currently CoD payment is available in most countries in the European Countries, such as Belgium, France, Germany, The Netherlands and Sweden (limited to 3000SEK). It is not available outside of the European Union and if you select this payment method outside of the EU, your order will automatically be cancelled. If you have any questions about this please don't hesitate to contact us prior to placing your order. With Cash on Delivery shipments you can pay in your local currency at the door in cash (the Euro amount is automatically converted - for example SEK in Sweden, BGN in Bulgaria and so on). Within the Netherlands we also use UPS for all CoD orders. We do have to charge a €9 surcharge because of the extra costs of CoD shipments.
We send out orders every business day. Orders placed and paid for before 15:00 (Amsterdam/Paris time) will be sent out on the same day. Within the Netherlands this means you will receive your watch the next day (aside from Sundays). Outside of the Netherlands packages can take slightly longer, please note the table below. If you want a more precise estimate of the delivery date, please contact us. Express shipping may also be possible for you, at a surcharge, please contact us for more information.
|Australia||3-5 business days|
|Austria||2-3 business days|
|Belgium||1-2 business days|
|Bulgaria||2-4 business days|
|Canada||2-4 business days|
|Croatia||2-4 business days|
|Denmark||2-3 business days|
|Estonia||2-4 business days|
|Finland||2-5 business days|
|France||2-3 business days|
|Germany||2-3 business days|
|Greece||3-5 business days|
|Hong Kong||2-5 business days|
|Hungary||2-5 business days|
|Ireland||2-4 business days|
|Italy||2-4 business days|
|Japan||3-5 business days|
|Malaysia||2-5 business days|
|Norway||2-4 business days|
|Poland||2-4 business days|
|Portugal||2-4 business days|
|Singapore||2-5 business days|
|Slovakia||3-5 business days|
|Slovenia||3-5 business days|
|Spain||2-4 business days|
|Sweden||2-4 business days|
|Switzerland||2-4 business days|
|Thailand||3-5 business days|
|The Netherlands||1 day|
|United Arab Emirates||3-5 business days|
|United Kingdom||2-3 business days|
|United States||2-5 business days|
Yes! Despite worldwide shipping being free, we only use the quality carrier UPS, FedEx or DHL with tracking and insurance. You will always receive the tracking code. As soon as your order has been packaged, our webstore will provide you with all the necessary information to track your parcel. Please note that watch straps, Cape Cod polishing cloths and other accessories are sent out without a tracking code, through regular mail.
Currently we offer the following payment options:
- Bank transfers
- Cash on Delivery (only to certain countries)
- Paying by card or cash at our showroom