Terms and conditions

Shipping
Watches ship within 24 hours after your payment has been received on business days. Should any problems arise with your order you will be contact immediately and given the opportunity to cancel your order. Please note that we ship only to physical street addresses and we do not ship to post office boxes.

Payment
We offer several payment methods. We prefer PayPal, iDeal, MrCash, SofortBanking and bank transfers. If we suspect (credit card) fraud we reserve the right to cancel an order.

Returns
Our primary goal is customer satisfaction. In case you are not happy with your product you can ship it back to us within 14 days of receiving the product. The actual value the watch will be refunded, extra costs (special methods of shipment or packaging for example) are not covered by the refund. When you return the watch it has to be in 'brand new state', which means all protective foils need to be in place and it needs to be possible for us to sell the watch as being 'new'. The watch may not have been worn and the packaging material has to be intact.
If there are any signs of wear any returns are completely at our discretion. Please contact us regarding any questions before you send back the watch.

We check all watches before sending them out, but do please properly inspect your watch upon receiving it. If there are any issues please contact us as quickly as possible. Any issues outside of the 14 day inspection period will fall under the warranty and the conditions associated with the warranty.

Should any issues after ordering (but before receiving the package) or if you want to cancel your order, please contact us as quickly as possible. Please do not refuse packages or refuse to pick them up from the post office (if your country offers this service). This will delay your refund.

Warranty
You have 2 years standard warranty on any watch ordered from us. This warranty is on all mechanical parts but excludes parts that are subject to (external) wear. The latter includes, but is not limited to, the strap and scratches on the glass. We stand behind our products, but misuse of the watch (for example using the push buttons under water) may void your warranty. If you have any questions about the use of your watch please contact us before undertaking the activity in question.

If you purchase a watch (second hand) purchased from us, please be sure to request he original invoice, as this is your primary proof of warranty. Not owning this invoice may prevent you from having the full coverage of our warranty.

Disputes
In the unfortunate case of a legal dispute Dutch laws will apply. We of course abide all European consumer laws and terms. If you have any questions please ask them before ordering. Please regard to our Dutch terms and conditions for more information.

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Let customers speak for us

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Super rapide livraison et service

First feeling as i went to but my watch and myself Who is make a packer send me myself, what kind of service i have not seen anywhere yet.
1 week to trial a watch with a precision close to my mido ocean, I would like to recommend to everyone to buy.

Montre super mais le bracelet .............

La montre est super , look sympa mais le bracelet est une catastrophe . Abimé au niveau de l'entre-corne , et le pire la partie longue ne rentre pas dans la boucle . Plus large que la boucle .

S
NTH Holland
S.C.

Love my new NTH Holland. Beautiful watch. Very happy with everything. Easy to communicate with Serious Watches thru email. Fast delivery. Great product. I've always loved that vintage Rolex submariner dive watch look. But without all the writing on the dial. That's what the Holland basically is & that's what I wanted.
Quality time piece in my opinion.

Excellent Watch! Excellent Service.

The fit and finish on this watch is far above it's price point. The bezel action is spot on, and the screw down crown is as smooth as Swiss. I thought I would miss a Swiss movement, but the Japan movement appears not different on the wrist. (I have about 25 automatic watches, most with Swiss) I have a 7" wrist, the neither the height nor the width appear out of place. The lume does not last through the night, but why does every watch have to be compared to Seiko lume? The lume is bright, and more importantly, even and last for a couple of hours.
The communication from Serious Watch was fast and friendly. The watch arrived quickly and packed cleanly. The Ocean X packaging really rounded out the whole purchase experience.

perfect !!

todo fue perfecto, el trato , la informacion de seguimiento y el envio.
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