Terms and conditions

Shipping
Watches ship within 24 hours after your payment has been received on business days. Should any problems arise with your order you will be contact immediately and given the opportunity to cancel your order. Please note that we ship only to physical street addresses and we do not ship to post office boxes.

Payment
We offer several payment methods. We prefer PayPal, iDeal, MrCash, SofortBanking and bank transfers. If we suspect (credit card) fraud we reserve the right to cancel an order.

Returns
Our primary goal is customer satisfaction. In case you are not happy with your product you can ship it back to us within 14 days of receiving the product. The actual value the watch will be refunded, extra costs (special methods of shipment or packaging for example) are not covered by the refund. When you return the watch it has to be in 'brand new state', which means all protective foils need to be in place and it needs to be possible for us to sell the watch as being 'new'. The watch may not have been worn and the packaging material has to be intact.
If there are any signs of wear any returns are completely at our discretion. Please contact us regarding any questions before you send back the watch.

We check all watches before sending them out, but do please properly inspect your watch upon receiving it. If there are any issues please contact us as quickly as possible. Any issues outside of the 14 day inspection period will fall under the warranty and the conditions associated with the warranty.

Should any issues after ordering (but before receiving the package) or if you want to cancel your order, please contact us as quickly as possible. Please do not refuse packages or refuse to pick them up from the post office (if your country offers this service). This will delay your refund.

Warranty
You have 2 years standard warranty on any watch ordered from us. This warranty is on all mechanical parts but excludes parts that are subject to (external) wear. The latter includes, but is not limited to, the strap and scratches on the glass. We stand behind our products, but misuse of the watch (for example using the push buttons under water) may void your warranty. If you have any questions about the use of your watch please contact us before undertaking the activity in question.

If you purchase a watch (second hand) purchased from us, please be sure to request he original invoice, as this is your primary proof of warranty. Not owning this invoice may prevent you from having the full coverage of our warranty.

Disputes
In the unfortunate case of a legal dispute Dutch laws will apply. We of course abide all European consumer laws and terms. If you have any questions please ask them before ordering. Please regard to our Dutch terms and conditions for more information.

★ Why SeriousWatches?

Let customers speak for us

1318 reviews
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Beautiful watch and delightful service

I bought this watch through Serious watches. The watch is beautiful and the dimensions are exactly what I prefer. Orient Star is really a very good brand. I am also delighted by the communication, packaging and prompt service that I received from Serious watches. Thanks to the team.

oceanx sharkmaster 1000

ordered my oceanx sharkmaster 1000m watch on Tuesday evening and received it Thursday round 1-30pm. hows that for speedy delivery,wrapped well with a thank you card inside, also enjoyed the free carmel waffle. the only thing which I had an issue with was the clasp,theres no holes on the clasp so you can alter the size, but on the video it shows the clasp with 8 hole options so you can get the rite fitting. so the only option is to remove links from the bracelet. I much prefer the clasp on the video... I also have the oceanx sharkmaster 600m which does have the clasp option for resizing. not sure why they decided to change the clasp where you can resize to a clasp that can not be resized, but as for the watch, its a real beauty and money well spent....

Top online experience. Very pleasant shopping

ThIs is one of the best online store, fast shipping, good prices! they even sent me a gift and
a letter! FANTASTIC!

cape code

best:)

Great Watch! Just not the right title

The watch literally came within days of purchasing (International shipping) and at a really great price! It looks great and comes with an international warranty. Only thing is that the watch isn't called the Mako III, but the Kamasu. But that's looking very far for issues. Satisfied customer who hopes that you'll sell more brands in the future!