Returns

Returning a watch is never a problem with SeriousWatches! We offer an evaluation period of 14 days (after receiving the watch). We do stress that the watch needs to be in 'brand new' condition and that all labels, tags and protective foils still need to be in place (if applicable). Basically it needs to be in the same condition it has arrived in.
If you want to return the watch, just contact us so we can set up the return for you. We will send you our return form and provide you with the correct return address. When you return a watch you will be responsible for the shipping costs back to us. The full amount of the watch will be refunded to you (if applicable, Express or Cash on Delivery costs will not be refunded). We are able to help you with a return label from either UPS or FedEx, but costs will apply (these differ per country so our staff will be able to provide you with a quote before you decide, of course!). When you use our return label service, the cost of the label will simply be deducted from the refunded amount. 

We do stress that:

*We can only refund you by the same way that you have paid (except for Cash on Delivery, then we can make the refund by PayPal or bank transfer). After the watch has been received by us it will be processed within 2 business days and the refund issued. While PayPal is instant, bank transfers may take a few days to process depending on your location/bank.

*When you do send the watch with your own courier/service it's important to save your proof of shipping (tracking code) until the package has been delivered. In case the parcel goes missing in transit we can't assume responsibility. 

*If the watch arrives back in a worn, damaged or incomplete condition (e.g. missing warranty card, box, bracelet links or otherwise) we may not be able to process your return within 2 business days and a restocking fee may apply. These fees will be in line with the actual cost to bring the watch back into new condition.

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Very nice watch and perfect buy

I found this website with a google search and browsing through I get stuck by this watch with a nice vintage look for an homage watch (red marking and cream marker are a go for me)... It was an instant buy even if I did not know anything about the brand and was not able to find any complete review on the web. It took 3 days for delivery to my place and the parcel was full of gifts and nicely gift wrapped (a very nice and appreciate attention).
I was not disappointed at all by the watch: it feels solid and heavy; all the surfaces are nicely brushed with only a tiny touch of polish on the edges. The lum are more than correct with 2 different colours (blue and green) for the bezel numbers and the applied markers. The domed sapphire glass allows for nice reflections. My only minor criticism would be for the red triangle that could have been more vivid and filled with red/orange lum...
The bracelet is also of very good quality (screw links allowing for easy adjustment), but as already mentioned by another review (on the no date version) the weakest point is the clasp itself: press metal that fill really very cheap...
In conclusion I will definitely buy more from SeriousWatch...

Everything fine

Nice watch and excellent service. Many thanks.

Very satisfied

This is my second Lava from seriouswatches.com and my 5th purchase as well , that should tell the quality of service I get from them , thanks again Mark !

Quality timepiece at great price!

This is my 6th purchase from SW and still counting and looking forward to my next purchase. This quality of this watch is great, sapphire glass, ceramic bezel, solid steel bracelet with screw links, etc... The price for this watch is a no brainer. If you are looking for a chrono watch, I recommend you to consider this. Once again, I would like to thank Mark for providing the top notch service! It is always a pleasant experience dealing with Mark and SW!

Ventus Mori special edition

Piece arrived amazingly quickly, something like 72 hours after ordering. Well packed, well presented with nice extra straps etc. The watch is of course the main course... And it’s wonderful, the green and brass combination is in my eyes beautiful and ticks all the boxes for me. I would prefer the crown to be slightly larger but that’s a nit pick really.