Shipping and payment

When will I receive my package?
Every business day FedEx, PostNL and UPS collect packages from our warehouse. If you place (and pay for) an order before 3PM (Amsterdam/Paris time) we will be able to send out your watch on the same business day. Orders placed during the weekend will be sent out on the following Monday. The shipping time depends on your exact location (rural areas can take a bit longer than built-up environments). We have a table below with a general indication of the shipping times. If you want to be absolutely sure about your delivery time, please don't hesitate to contact us with your address information so we can check the estimated delivery date. 

Australia	3-5 business days
Austria	2-3 business days
Belgium	1-2 business days
Bulgaria	2-4 business days
Canada	2-4 business days
Croatia	2-4 business days
Denmark	2-3 business days
Estonia	2-4 business days
Finland	2-5 business days
France	2-3 business days
Germany	2-3 business days
Greece	3-5 business days
Hong Kong	2-5 business days
Hungary	2-5 business days
Ireland	2-4 business days
Italy	2-4 business days
Japan	3-5 business days
Malaysia	2-5 business days
Norway	2-4 business days
Poland	2-4 business days
Portugal	2-4 business days
Singapore	2-5 business days
Slovakia	3-5 business days
Slovenia	3-5 business days
Spain	2-4 business days
Sweden	2-4 business days
Switzerland	2-4 business days
Thailand	3-5 business days
The Netherlands	1 day
United Arab Emirates	3-5 business days
United Kingdom	2-3 business days
United States	2-5 business days

Is it possible to have my package delivered on a Saturday?
At present, we don't offer Saturday deliveries outside of the Netherlands.

What are the shipping costs?
Worldwide shipping is always free with SeriousWatches! We only use quality carriers like FedEx and UPS (PostNL within the Netherlands), but we will never charge you extra for this.

What is Express shipping?
To some countries we are able to offer Express Shipping at a €9 (including EU VAT) surcharge. With Express shipping the watch will still be sent out on the same day as with regular, free shipping, but we will upgrade UPS/FedEx Standard/Economy to UPS/FedEx Express/Priority. That means your package will usually arrive either the next business day or the day after - it will reach you quicker than with free shipping.

Can I pay by Cash on Delivery?
We offer Cash on Delivery to certain countries. Currently CoD payment is available in: Belgium, France, Germany, The Netherlands, Sweden (limited to 3000SEK) and the United Kingdom. Other countries within the EU may be available upon request, please don't hesitate to contact us if you have any questions about this. With Cash on Delivery shipments you can pay in your local currency at the door in cash (the Euro amount is automatically converted - for example SEK in Sweden, GBP in the UK and so on). Within the Netherlands we use PostNL for our Cash on Delivery orders, all the other countries are serviced by UPS. We do have to charge a €9 surcharge because of the extra costs of CoD shipments.

Can you deliver to my PO Box?
Since we use UPS and FedEx, who require a signature upon deliver, we are unable to deliver to PO boxes.

Will I get a tracking code?
Absolutely! We only use quality carriers that use tracking (and insurance) for shipments. You will automatically receive a tracking code from the carrier and a confirmation e-mail from our webshop at the end of the day, once the package has been collected from our warehouse.

Can I collect my order from your office?
Absolutely! If you are able to come by our office in the Netherlands, you are welcome to collect your package in person. Please do note that we don't have stock available in our showroom, so if you'd like to visit us and see the watches of your choice, please make an appointment with us beforehand.

Which payment options do you offer?
We offer the following payment methods: PayPal, Bancontact, bank transfers, iDeal, Sofortbanking and Cash on Delivery to certain countries.

Will there be any additional costs?
Within the EU our prices on our site include all possible costs/fees/taxes. Worldwide shipping is also free. You will not be charged a penny at customs or otherwise. If you are based outside of the EU the VAT is deducted during checkout, but we are not responsible for any costs/fees/taxes your country's customs may impose.

Do I need to pay VAT?
Within the European Union - EU - all of the prices include include VAT. You will not pay a penny more than the price on our site.

Outside of the EU the European VAT will automatically be deducted during the checkout (this price is displayed on our site in small letters with 'excluding EU VAT' next to the regular price). Do note that your delivery address needs to be outside of the EU for the VAT to be deducted. For more information about VAT outside of the EU, please see the information below.

I live outside of the European Union, will I need to pay VAT?
Outside of the EU you will not need to pay European VAT. All prices on our site include VAT for customers within the EU. Outside of the EU we are not legally forced to charge VAT. If you are based outside of the EU the VAT will be deducted during check out, or if you make an account and list your country. When using PayPal the VAT will be deducted before you actually pay (during the last review step).

Please note that if you live outside of the EU and the VAT is deducted, we will not be responsible for any taxes/fees your country's customs charges. Please check with your country's customs if you have any questions or concerns about this.

From January 1st the UK has completely left the European Union, which means that for tax reasons it's similar to Norway and Switzerland. If you are from the UK, the VAT will be deducted during checkout, however you may be charged at your local customs. We highly recommend checking with your local customs about any taxes/duties/fees.